We live in the age of the mobile phone. It has reached the point where when we say “phone” we mean “hand-held computer, web browser, gaming device, personal assistant, calculator, and phone” and that only scratches the surface of what these devices are capable of. People have come to expect a dedicated application to exist in their pocket that will provide exactly what they need, be it weather forecasts, the latest news, social media, games or practically anything.
So what benefits will an app have for your business? Firstly it will improve your customer service. Your clients will have direct access to a dedicated system designed to help with whatever query they may have. For the questions that cannot be easily answered it is simple to have an external link allowing the user to connect to a dedicated help line via email or phone.
Your app will also constantly remind your customers that your business exists. This may not sound like much but it is vitally important. Every time the user goes through their list of apps to find a music player or web browser they will also see your icon. This serves to help make sure that they think of your business and not the competition when they need you.
Your users will help spread the word about you. Most apps are now directly linked to social media. With the press of a button they can share their latest activity on their Facebook or Twitter feeds. Thus your brand can reach many more people and you don’t have to pay anything extra for advertising space.
Of course the app can also make you money. If your business sells some product or service then giving your customers a convenient way to purchase what you have to offer means they are much more likely to do so. They can buy whatever they want from you as soon as they think of it if they are out and about rather than having to wait to get home, by which time they could easily have forgotten.
Having an app is the best way to stay current in today’s market. No matter what it is your company has to offer you want to make sure your customers have the easiest route to get it. Today that means through their phones.
